Gamer.com Help and Customer Support Page
Unless noted, all the games on our site are FREE to play, with no spyware/sign up/annoyances to access great games.
We understand your frustration when you are playing a new game and it suddenly crashes, lags or has a bug. We are gamers too, so we created a helpful guide to dealing with the most common issues that occur with our games. Check the questions and answers on this page before contacting us to resolve your issue as quickly as possible. Some serious problems, such as games failing to load, have very simple solutions you can implement on your own.
This page also lists answer to questions we frequently receive about our policies. If you can not solve your problem with the answers found here, contact our Customer Support.
- I can't play games on the site, what do I do?
- The layout of the page seems broken!
- What are the minimum system requirements to play games on Gamer.com?
- What do I do for "Page cannot be displayed?"
- Is it free to play games on your Web site?
- How do I submit my game to Gamer.com?
- Sponsorship and Licensing.
- The games are not appearing for me!
Common Technical Issues
Q: I can't play games on the site, what do I do? - Top ^
A: First, check that your computer satisfies the minimum system requirements listed below. If you do not have the right video card or enough RAM, the flash games found on our website will not work properly. You should also experience issues playing flash games on other sites if this is the cause. Using a browser that does not support Adobe Flash also prevents the games from being loaded. Test your browser by downloading a current version of Firefox or Chrome and attempt to load the games through one of them. Other problems that interfere with access include anti-virus programs or a slow Internet connection.
Q: The layout of the page seems broken! - Top ^
A: Most layout problems can be solved by clearing your browser's cache and/or verifying that your browser's zoom setting is set to the default of 100%. If the problem persists, please provide us with a link and screenshot, and notify us in the Gamer.com Contact page. Include the link that did not work by right clicking on it and selecting "Copy link location" on a Windows computer. Hold the Command button and click on the link to copy it on a Macintosh system. Paste it into the email and explain which page you found it on so we can pinpoint the problem. If one of the Flash games fails to load within the page, scroll down to read more on how to deal with this.
Q: What are the minimum requirements to play games on Gamer.com? - Top ^
A: All of our games require the Adobe Flash Player 11 plugin for your favorite browser. System requirements for this version of Flash include a processor with at least 2.33 Ghz, or a 1.6 Ghz Atom processor. Mac users need only a 1.33 processor. It works on Windows operating systems ranging from XP to 7, and requires iOS 10.6 or higher. PCs need to have at least 128 MBs of RAM, while Macintosh systems need 256 MB. Both work best with 128 MB of memory for the graphics card. Better quality components will improve the speed and smoothness of the game.
Q: What do I do for "Page cannot be displayed?" - Top ^
A: Losing your Internet connection could be the cause, but no other websites will display in this case. Check if the rest of our website works, and if this is true, report the link you followed to the page as a broken link. Occasionally a small server issues causes some of our pages to go down. Notify our support team by email or through this form and we will fix the issue as quickly as possible.
Q: How do I submit my game to Gamer.com? - Top ^
A: We would love to host your games! Just make sure that you are uploading a game that you worked on. We will review your game and make sure it is acceptable for Gamer.com. This process may take up to 3-4 business days. You can submit via the Contact form. Games can be of all shapes and sizes, and we would love to see what you are doing!
Q: Sponsorship and Licensing - Top ^
A: As you have probably noticed, Gamer.com has a number of quality games made by developers sponsored by Intergame Entertainment. If you want to be sponsored by Intergame, feel free to drop us an email via the Contact page. Make sure to make the subject concerning your sponsorship!
Q: Using our games on your site - Top ^
A: Gamer.com makes many titles that you can place on your personal website, if you're not planning on placing advertising or making money from the game.
All of the other games on our site are available for linking. Just link to the game's "Content" page URL, for example: http://www.gamer.com/games/play/reachin-pichin/start.
Please make sure the Gamer.com brand logo and navigation-bar are visible on whichever page you link to, and you're all set.
Q: The games are not appearing for me! - Top ^
A: To run the games, you must have the Flash Player plugin. If you do not have this plugin, or a game is not appearing correctly, you should install the Flash Plugin, available here. If you Flash plugin is current and the games are still not working, make sure you do not have a firewall or spyware programming blocking the site. Also try using another browser such as Firefox, Safari, or IE.
Q: This game is too slow for my computer. - Top ^
A: Most players experiencing lag and slow loading times are not meeting the minimum system requirements for the games. Having a lot of other programs open and running on your computer also ties up the memory, slowing down the entire system. Close as many extra programs as you can to speed up the game. Extra tabs in a browser like Firefox also contribute to lag. Multi-tasking does not work when you are trying to play a Flash game. Occasionally a game needs to store information on your hard drive to run smoothly. Right-click or command-click on the Flash game screen and select "Settings..." to increase the storage allowed for each game.
Q: Firewall and webpage breaks - Information you should know. - Top ^
Q: Why do we have ads? - Top ^
A: Many of you ask us why we have ads on our games and on the site. The answer is to keep the site free! Advertisers allow us to pay the developers who make the games on our site so that you can play the games for free.